Interview with Customer Support Hero Rosanne
When you contact our Customer Support department, there is a big chance that you will speak to our colleague Rosanne. Rosanne has been part of our enthusiastic team since the start of DELTA Safety Training. In this interview, we would like to introduce you to this lady who has been part of our company for years with great enthusiasm.
Workin' mom; no challenge too big
As Manager Customer Support, Rosanne strives to make the needs of both customers and colleagues transparent and she strives to fulfill the needs to their satisfaction. By being part of the management team, she is not only involved in the daily business, but she also thinks along at a strategic level to determine the direction our organisation should take.
Rosanne: "I like being able to translate strategic plans into solutions that better facilitate the team. For example, we are currently automating several processes, which makes booking and processing trainings easier for the team, but also contributes to better and faster communication with our customers."
The contact with people and the variation of work make the work challenging and fun according to Rosanne. When customers come up with complex questions that sometimes seem impossible to solve, Rosanne investigates the possibilities and it gives her a kick when she succeeds in meeting the demand. It happened once that a customer called in the morning with the question if an employee who had just landed at Schiphol could follow a training the same day, so he could start working on location the next day with a valid certificate. After moving heaven and earth Rosanne managed to make this possible. An achievement that not only made the customer very happy, but Rosanne herself also gets a lot of satisfaction out of it. This spider in the web not only finds herself in dynamic situations on the work floor, but has also been able to combine her challenging position with motherhood for a number of years now. We still haven't found out her secret, but she manages her time over and over again very well to meet the high expectations of both 'jobs'.
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