Customer Support Specialist wanted!
Highlights
- Customer Support Specialist safety training
- Rotterdam Waalhaven
- 32 - 40 hours per week
- Competitive salary
- 27 vacation days
- Travel allowance
- Pension plan
Who are you?
Are you a customer-focused problem solver with plenty of energy and a good mood? Do you get a kick out of it when customers hang up satisfied, their mail is answered or a booking goes smoothly? Then we are looking for you!
At DELTA Safety Training, we ensure that professionals in the wind energy, offshore, maritime and (petro)chemical sectors can work safely. With a team of 10 passionate trainers and our state-of-the-art training center in Rotterdam & a back office of 10 passionate employees, we make a difference every day. Want to get a taste of the atmosphere first? Feel free to drop by for a cup of coffee - no strings attached! To get a better idea of our company, see the video here on the right side of the page.
Your role
As a Customer Support Specialist, you are the point of contact for our customers. You ensure that every question via email, chat or phone is answered quickly and professionally. You build strong relationships, think about schedules and make sure customers know exactly what training or certification they need. No question is too difficult for you - and if it is, you'll link up smartly with sales or operations.
What will you do?
✅ Answering customer inquiries via email, chat and phone
✅ Processing bookings, medical examinations and exams - from registration to certificate
✅ Requesting exam times from external exam agencies
Who we are looking for
✔ Minimum MBO(+) working and thinking level
✔ Proactive and independent attitude - you take care of it!
✔ Energetic, flexible and communicatively strong
✔ Fluent Dutch and a good command of English
✔ Driving license B
✔ Stress resistant: you keep your cool in the face of a full inbox and a ringing phone
What we offer
💰 Salary between €2,700 and €3,700 (based on 40 hours, depending on experience)
🏝 27 vacation days + 8% vacation pay
🏡 Hybrid working possible (1 day per week) & flexible working hours
🚗 Travel allowance (€0.23 per km)
📱 Monthly phone allowance
🔐 Pension plan at ASR without mandatory co-payment
🏊♂️ Unlimited swimming in the largest training pool in the Benelux!
Enthusiastic?
Are you ready to join us and make our customers happy every day? Send your resume with a short cover letter using the form below or to nicky@deltasafetytraining.com. Prefer to call? Call us at 010 204 2255.
Organization
DELTA Safety Training is a renowned provider of professional safety training for the on- & offshore oil and gas industry, wind energy sector, construction, maritime and (petro)chemical industry, among others. With a passionate team of 5 Customer Success Specialists, we support our customers daily in all their queries and bookings. For flawless processing of these bookings and answering customer questions we are looking for an enthusiastic, commercial colleague.
Why other office staff preceded you in working at DELTA Safety Training?
"Short lines of communication, an informal atmosphere and a nice team to work in. That's DELTA Safety Training"
"No day is the same at DELTA Safety Training. Like a spider in the web, I ensure that the Customer Support team and the Operations team are closely linked. I get great satisfaction from making the impossible possible"