Highlights

• Rotterdam
• 32 hours per week
• Gross salary between €2400 - €3400 (based on 40 hours)
• 28 vacations
• Travel allowance
• Pension compensation

Customer and service orientation is your second nature. You don't stop until your customer is happy! You build relationships with our customers and answer their questions via email, chat or by phone. No question is too complex for you and if you can't figure it out, you'll proactively communicate with field sales or operations about the possibilities. You enjoy immersing yourself in our customers and their work schedule, so you know seamlessly which solution from our product range is best for them and when.

What will you do?

As a customer support specialist (32 hours m/f) You will primarily focus on the following duties & responsibilities:

• Answering incoming queries via email, chat and telephone from existing and new accounts.

• Processing bookings, medical examinations and exams from registration to certificate and final course evaluation.

• Issuing quotations and supporting the field sales department.

• Requesting examination moments at external examination agencies.

What do we offer?

• A position with a lot of challenge and freedom within a dynamic, fast-growing company with the largest maritime training pool in the Benelux and over 5,000 m2 of beautiful indoor training facilities.
• Gross salary between €2400 - €3400 (based on 40 hours).
• 28 vacation days per year.
• Vacation money
• Pension compensation
• Telephone allowance
• Travel allowance
• Unlimited laps in Benelux's largest training pool
• A pleasant working atmosphere in a young and ambitious team.
• A contract with the prospect of an open-ended contract.

Who we are looking for

An enthusiastic, proactive, independent and responsible colleague who enjoys speaking to our customers and keeping them happy. Do you recognize yourself in the following?

• Minimum of MBO(+) working and thinking level.
• Proactive, independent and responsible attitude, with team player as a core competency and above all a good mood.
• Energetic, flexible and eager to learn
• Representative and communicative skills
• Fluent in Dutch and good command of English.
• In possession of a valid driving licence B/BE
• You keep a cool head when the requests, e-mails and phone calls come in or a customer has an unexpected complaint.

Who we are
DELTA Safety Training is a renowned provider of professional safety training for the wind energy, offshore oil and gas, maritime and (petro)chemical industries, among others. With a passionate team of 10 trainers and our state-of-the-art training center, we deliver well-trained people every day so that they can work safely, both for large multinationals and SMEs. For an impression of our company, watch the video on YouTube and otherwise you are more than welcome to have a cup of coffee with us first, without it being an official job application!

As an addition to our team, we are looking for an enthusiastic and skilled customer support specialist!

Enthusiastic?

Are you excited about the above vacancy and do you get energy when you can transfer your knowledge to students? Send your CV with a short motivation to Nicky Mayer (Manager operations & customer support) at nicky@deltasafetytraining.com or contact him by phone at 06 53 18 14 90 for more information. You will have a response from us within 2 working days at the latest!

Why did other office staff precede you in working at DELTA Safety Training?

"I have now been working at DELTA Safety Training for over a month and how much I enjoy it! Every day I learn new things and no matter what question I have, my colleagues help me with great patience. We work hard in a close-knit team and there is always plenty of room for fun and games. Now we are looking for another sociable, hard-working team player!"

"Short lines, an informal atmosphere and a great team to work in. That is DELTA Safety Training".

"No day is the same at DELTA Safety Training. Like a spider in a web, I make sure that the Customer Support team and the Operations team are closely connected. I get a lot of satisfaction from making the impossible possible".

Would you like to know more about this vacancy? Please contact:

Nicky Mayer
+31 (0)6 53 18 14 90
nicky@deltasafetytraining.com